FAQ

Below are some of our FAQ. If your question isn't answered below please contact us for more information.

Is my quotation accurate?

The repair price quoted is an estimate only, based on the information provided. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorise a new repair quotation.

Will my device be water proof once repaired?

All devices will not be guaranteed water proof once repaired. We cannot rule out any other parts which may have incurred damage (eg. frame, ports). Therefore, we are unable to promise a device would be water proof once repaired.

What's the turnaround time?

We aim to repair most phones and iPods within an hour or within 24 hours of receiving the device. iPad/tablet repairs are usually completed within 24-48 hours. Console/Laptop repairs can take up 4 days depending on the fault. However, during busy periods the repair may take longer. Sometimes specialist parts need to be obtained and this can delay the turnaround time. We will keep you advised of the situation.

Is there a fee for diagnosis?

We provide a free diagnostic and quotation service for laptops and games console repairs. However, this service can be extremely busy at times and delays may sometimes occur, which can affect the turnaround time. We will keep you advised of the situation. We charge a £15 diagnostics fee for phones, iPod, tablets, iPads. However, if the device is repairable, we only charge the repair cost

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Can you beat a quote?

We are often asked by customers to beat a quote provided by our competitors. This is understandable, as customers wish to save money and want affordable repairs. There are various quality differences in parts used in the repair industry, which are graded depending on the quality materials used. Quality is our main importance and we aim to repair to the highest standard. We strongly believe that fitting lower quality parts can cause failure and not provide the high repair standard we wish to warranty. Therefore, we repair with confidence and offer a reliable professional repair. Our repair service is guaranteed to deliver the highest standard using the highest quality parts. We aim to use original parts for our repairs and the highest quality OEM screens, when genuine screen are unavailable. We currently provide repair services for many businesses, schools, universities and the general public. All devices are booked in at our repair centre and tested thoroughly prior and after each repair to ensure we deliver exceptional standards competitors simply cannot match. Therefore, we cannot lower our repair prices to match lower prices using high quality parts.

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What's my repair warranty?

Our warranty covers the specific part or parts used to carry out the repair and not for the whole unit. We will only accept warranty claims if it's a genuine fault within the warranty period. We will not be responsible if you damage this part yourself.

Our repairs carry a limited 3 month warranty except the following:
- Console main board repairs - 30 day warranty

No warranty is given for the following repairs:
- DIY repairs- where the device has been repaired previously by somebody else.
- Supplying your own parts.

- Liquid damage.

In the unlikely event your unit becomes faulty within the warranty period please send the unit back with a copy of the receipt or Ref No. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days.

If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost.

We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus any postage fees or costs of parts used). We will need to see the unit/receipt and make sure its faulty prior to issuing a refund.

To clarify: If you send a unit to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply. These Terms & Conditions do not apply to console repairs.

Can you fix liquid damage repairs?

Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions the original fault can reappear after the unit has been repaired and sometimes the faults can even get worse after a period of time. If your device has suffered water damage then this may affect the repair and we are not responsible for further damage which may occur due to the water damage. We charge £15 for our diagnostics service, which is only payable if the device is unrepairable. Therefore, if the device is repairable, we will contact you to provide a quotation for any repairs required.

Will my data be safe?

Please ensure you backup your unit before sending it to us. We will do our utmost to retain any data on your unit, however we cannot be held responsible for any lost of data, including:

- Ringtones
- Photos & videos
- Contacts
- Saved game data (for Consoles)
- Music (e.g. MP3/phones)

When do you accept payment?

Payments are requested once a repair has been completed successfully. We accept cash or card payments. Card payments can be made over the telephone prior to collection. We only accept BACS/cheque payments for trade accounts.

What's your delivery policy?

All customers’ items are returned to them via Royal Mail Special Delivery. Royal Mail Special Delivery covers the goods for up to £500 of in transit insurance and also guarantees that the package is delivered next day. Plymouth Gadget Repair uses a typical 24 hour turnaround policy, from the moment it arrives to the moment it leaves is usually within a 24-48 hour time frame except in circumstances when our workshop has an exceptional amount of repairs booked in, holiday periods and adverse weather conditions. In these situations the customer will be informed the moment we become aware of it and kept informed at all times. We do not take responsibility for delays which occur due to Royal Mail or any other courier.

I think I have a faulty part

If you experience any faults or problems with a repair, please notify us within 7 days of the fault occurring. We provide a 3 month warranty for genuine claims.

What happens to unclaimed units

Repaired units will be held for a maximum of 30 days, if payment is not received or the device is not collection within this time, we reserve the right to sell or recycle your device to cover costs. This applies to units requiring re-quotes for which we receive no response, units deemed beyond repair.